Terms of Sale

Placing an order is an offer to buy. It becomes a contract when we confirm your payment, which is the point at which we start making your order. Everything is made fresh, by hand, in small batches, so we confirm only what we can actually make.

We deliver within Cebu City only. If an item sells out after you order, we will tell you and refund that item in full.

All prices are in Philippine pesos. The price you see at checkout is for the matcha only.

Delivery is quoted separately, per order. We book a rider once we can see where you are, then tell you the fare. You can send it over, or hand it to the rider in cash. We do not add a markup to it.

The matcha is paid for up front, by GCash or bank transfer, whichever we have switched on at the time. You upload a screenshot of the payment and we check it by hand, then confirm by text. We never see or store your card or bank account numbers.

The delivery fee is paid after it is quoted — by transfer, or in cash to the rider.

You cannot cancel from the website, so to cancel, message us at riansaliendra@gmail.com with your order reference, and we will act on it as soon as we see it.

Before we confirm your order — while it is still awaiting payment, or while we are checking the screenshot you sent — you may cancel for any reason, and anything you have already paid is refunded in full.

After we confirm your order — once we have started making it — we cannot accept a cancellation simply because you have changed your mind. It is fresh, perishable food made to your order, and we cannot sell it to anyone else. If you reach us before we have actually started, we will still try.

We may cancel an order ourselves if we cannot make it, cannot reach you, or cannot deliver to the address you gave. If we do, you get everything you paid back in full.

Where a refund is due, we send it back the way you paid. Every refund is sent by hand, not on a batch or a schedule, so it goes out as soon as we can act on it.

GCash — sent back immediately, to the number the payment came from.

Bank transfer — sent immediately too. The one thing that can hold it up is not having somewhere to send it: a transfer receipt does not always tell us your account, so we may need to ask you for the name and number first. We transfer it as soon as we have them. We cover any transfer fee — you get the full amount back, not the amount minus a charge.

If a delivery fee was quoted and paid and the order does not go ahead, that comes back too. A fee you were going to hand to the rider in cash is simply never charged.

If what arrives is spoiled, incorrect, or not what was described, tell us within 24 hours of delivery and send a photo if you can. We will remake it or refund it — your choice. Because it is fresh food, we do not ask you to send anything back.

Nothing in these terms removes a right you have under Philippine law. The Consumer Act (RA 7394) gives you remedies for goods that are defective or not as described, and we do not ask you to give those up. If we cannot settle something between us, you can raise it with the Department of Trade and Industry.

We book a third-party rider and pass on their fare. We aim for same day or the next morning, but the timing depends on the rider and on traffic, so it is an aim rather than a guarantee.

Please make sure someone can receive the order at the address and on the number you gave us. If nobody can be reached and the rider cannot deliver, we cannot remake perishable food that has already travelled.

What we collect and how long we keep it is set out in our Privacy Notice.

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top tells you when it last changed.